我们正在迁入世界各地的新阶段，其中许多国家宽松或消除了限制，包括打开餐馆，沙龙等服务，并允许更大的社交聚会。我们的首要任务仍然确保了我们社会，员工和社区的健康和安全，同时继续为世界各地的客户提供服务，并帮助他们向前驾驶业务。
Some of the measures we have put in place include:
- 量子has transitioned to a largely remote workforce with almost no impact on our productivity, our ability to create new products, and to service and support our products remotely.
- 量子has established a COVID Task Force that is actively monitoring the situation around the world and has developed new policies and procedures to ensure safety and compliance with local regulations, as well as protecting the safety of our employees, our customers, and our suppliers.
- 量子has secured personal protective equipment (“PPE”) so that select employees are able to travel to visit customer sites.
- 量子continues to work with our supply chain to ensure our ability to deliver product, and at this point the biggest impact we have seen is on freight lane availability due to tighter travel restrictions, and this has led to extended lead times in some cases. We are proactively communicating with partners and customers on every deal.
Providing Ongoing Service and Support to Ensure Business Continuity
In terms of how we will continue to service and support our customers:
- 所有量子远程技术支持和远程系统监控都是像往常一样的业务，使用现有进程具有24x7可用性。
- Depending on the country, the specific location, or the policy of our customers, onsite services at customer locations may be impacted. Quantum is working closely with our customers and partners to minimize business impact.
- Specific service delivery details are included below.
- For questions about disinfecting/cleaning products, please viewQuantum产品的推荐清洁说明
We are committed to doing whatever we can to help ensure business continuity for our customers during this time. Several of you have reached out in this regard already. If there is any way in which we can help, please reach out to your local Quantum representative.
Protecting the Health of Our Employees:
In terms of protecting the health of our employees, Quantum has implemented the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) safety practices for the protection of our workforce and customers. All employees are expected to work remotely, and based upon the nature of the work, our team is fully enabled to work from home.
请保持健康，知道量子队与您同在。我们将继续监控情况并在发展时提供更新。
Sincerely, Your Quantum Team
Service Delivery Details
量子Remote Activities:
- 所有技术支持 - 常用24x7可用性。
- Remote Distributed Cloud Services – Business as Usual.
- Remote Service Delivery – Some Professional Services and Deployment services can be done remotely, so we encourage customers to consider this alternative. All remote work, subject to customer availability, is fully available.
Customer Onsite Services – Installation and Professional Services:
In general, Onsite Installations and Professional Services resources are available for onsite deployments but may be limited by customer policies and more strict government directives. Quantum is working with customers in each locale to effectively manage the evolving situation to minimize business impact.
Customer Onsite Reactive Service Delivery:
Quantum致力于与客户合作，以提供所有SLA级别，并最大限度地减少业务中断：
- Field service work from Quantum and its partners was mildly impacted by stricter government rules and customer facility access limitations; however, with the loosening of regulations in many jurisdictions, field service activity is substantially business as usual.
- 量子Services is closely engaged with our key service delivery partners who have implemented similar measures regarding the COVID-19 situation.
- Limitations apply due to local or regional directives.
备件可用性：
- All Spares Parts Central Depots and Forward Stocking Locations are operating normally, subject to evolving local restrictions due to the virus.
- There may be some service delivery interruptions/delays due to new border controls being implemented, primarily in Europe.
Escalation Process for Service Limitations Related to the COVID-19 Situation:
- For Reactive Service Delivery – Please contact Quantum through our normal联系/支持中心。您的案件将立即升级到当地的支持领导者。
- Professional Services & Installations – Please work with your assigned project management resource, who will coordinate a plan with the local Deployment Lead.
- Escalations related to COVID-19 concerns will receive utmost executive visibility.