服务和支持常见问题解答

Quantum拥有广泛的合作伙伴网络，该合作伙伴被授权转售量子服务，这取亚博棋牌正网决于地理位置，计划和合作伙伴认证可能包括共同品牌或合作伙伴品牌的服务。

You can verify a partner’s status via Quantum’s Partner Locator tool. For Product resellers, please consult this link://www.zjhxrs.com/partners/For Certified Quantum Service Partners, please consult this link://www.zjhxrs.com/serviceandsupport/serviceproviders/index.aspx

Quantum or an authorized service provider provides installation services for customers that prefer professional installation of their Quantum product. Installation Services provide the customer with overview training on product operation and proper handling procedures. Quantum’s StorageCare® Installation Services include:

• 检查产品是否有任何可能发生在发货期间的损坏;
• 揭示产品，机架安装套件等和去除运输材料;
• Leveling and alignment (if applicable);
• 将产品连接到主机设备或网络;
• Exercising the product to ensure successful connection;
• Providing product overview and proper handling instructions.

See more at://www.zjhxrs.com/serviceandsupport/services/profestmalservices/index.aspx.

成功的项目完成的关键,无论是large or small, is smooth configuration of networked storage components. Building on the successful completion of your Quantum product installation, Quantum can provide configuration services to ensure success of your overall data protection plan. These services include any or all of the following:

• Hardware configuration – install and configure networked storage hardware;
• Custom product configuration – once the product is installed and working successfully, incorporate custom configuration that may be required for your environment;
• 系统测试和调试 - 所有网络存储硬件和软件的测试和调试过程，以确保成功集成所有组件。

See more at://www.zjhxrs.com/serviceandsupport/services/profestmalservices/index.aspx.

Quantum provides a Web based online service request and order traceability capability. Service requests can be submitted online, by phone or via email.
量子支持呼叫中心位置是：

• USA: Colorado
• EMEA: United Kingdom
• APAC: Malaysia

They are available for receipt of customer service requests 24 hours per day, seven days per week wherever the customer is on the globe. Response times are defined by the Warranty or Service Agreement applicable to the equipment installed. These call centers provide delivery of 4 hour on site response after problem determination to critical problems for Gold Level customers anywhere in the world that Gold Service is available. Online Service Requests:

• Quantum’s Online Service Request System allows you to log and track service requests on all of your eligible Quantum products.
• In addition, you can add attachments and receive email updates on service request real-time.
• Quantum在线服务请求系统允许您轻松管理使用量子的服务请求。
• 去https://onlineservice.quantum.com/oa_html/xxibu/jtflogin.jsp.jsp.to access Quantum’s Online Service Request tool.

See more at://www.zjhxrs.com/serviceandsupport/get-help/index.aspx#contact-support

支持团队和客户使用可用于客户使用的工具包括StorageCare Guardian监控和警报。此工具在任何位置中不断监控DXI系列系统的硬件和软件状态，并将数据链接到昆腾的服务团队和/或最终用户。StorageCare Guardian提供警报功能，日志下载和远程纠正措施功能。

Quantum’s StorageCare Learning Team offers a range of online and hands-on courses—tailored for any skill level--to help customers familiarize themselves with their Quantum solutions quickly and develop the capability to maximize the return on their investment.

Quantum is unique in offering training material as part of the acquisition of Quantum product. This training is available through the Quantum Support Website.

量子学习服务包括产品和运营培训，将构建团队的技能水平和生产力，导致您提供给您业务的结果的卓越运营。

产品和量子团队灵活，能够适应个人客户情况，以满足对现任员工更深入培训的需求或满足新雇用的团队成员的主要培训需求。

Quantum Service Management放置了一个过程，该过程驱动了在通常期望的时间框架内无法解决的情况的自动警报/升级。此过程讨论了Quantum的服务管理器和由服务管理器管理的服务团队对这种情况的响应。

该程序旨在：

• 定义某种情况的特点，如果存在，如果存在，要求服务人员将问题和情况升级到更高水平的管理;
• Set criteria for the generation of communications with the customer, advising the customer, that a situation cannot be handled within the normal response time frame, or may require extraordinary efforts to resolve.
• This includes the steps to take in setting up a process of continuous dialogue with the customer until the situation is resolved and closure after the incident is complete.

Quantum provides installation and configuration services for Quantum products. The prices for these services are set for each product individually.

• Customer installable products: some products are customer installable. These products are listed in the warranty table of the terms and conditions found at://www.zjhxrs.com/serviceandsupport/warrantyinformation/index.aspx。If requested, Quantum will install and configure such equipment at then current installation and configuration prices for such services.
• 量子可安装产品：一些产品不是客户可安装的。这些产品列于术语和条件的保修表中：//www.zjhxrs.com/serviceandsupport/warrantyinformation/index.aspx。这些产品可由量子现场服务团队安装。这些服务通常是购买和预定作为设备采购过程的一部分。

Quantum致力于提供当今异构环境中所需的那种主动，快速响应的多供应商支持。当出现技术挑战时，我们立即获取问题，并且在需要时，与其他供应商合作，快速找到合适的解决方案。我们努力确保对一系列服务器平台，操作系统，磁盘提供商或备份软件无忧的支持。了解我们的方式：//www.zjhxrs.com/serviceandsupport/multivendor/index.aspx

我们已将备用RAID控制器和额外的磁盘驱动器提供批量。如果您怀疑其中一个组件失败，请按照您通常使用量子打开呼叫。Quantum将诊断失败，授权您从Spares套件安装好的组件，然后授权失败部分的替换部分。

No, a firmware update is only available to customers who have purchased a valid Quantum Service Contract. If you are in need of a firmware update and do not have a contract, you must first purchase a valid service contract. Please contact your Quantum Sales Team.

技术进步在数据存储和网络设备方面具有广泛的模块化，并提供了更高的可靠性和性能。模块化使客户可以从事删除和更换可能失败的许多组件。影响是设备的修复更快，并且对客户操作的干扰较少而不是过去。

Quantum正在将此概念纳入其服务模式，并在该过程中验证了客户的积极响应。促进该模型的关键因素是每个量子产品中CRU组件的信息的可用性。这包括有关如何替换每个组件的详细说明。通过量子的客户自助服务门户获得此材料，//www.zjhxrs.com/cssp/。At this location customers can identify all customer replaceable items for their equipment and can access the directions for replacement.

Combined with access to Quantum Technical Support Professionals, available to all users who maintain equipment service agreements, this model reduces the time to problem resolution and repair.

未经授权的服务提供商是任何（a）不是量子授权渠道合作伙伴，或（b）是一个量子授权亚搏官网app登录入口渠道合作伙伴，但是在Quantum的授权渠道服务程序之外为您提供第三方品牌的服务。

Quantum拥有广泛的合作伙伴网络，该合作伙伴被授权转售量子服务，这取亚博棋牌正网决于地理位置，计划和合作伙伴认证可能包括共同品牌或合作伙伴品牌的服务。

You can verify a partner’s status via Quantum’s Partner Locator tool.

对于产品经销商，请咨询此链接：//www.zjhxrs.com/partners/

For Certified Quantum Service Partners, please consult this link://www.zjhxrs.com/serviceandsupport/serviceproviders/index.aspx

Many Unauthorized Service Providers use misleading language to suggest a relationship that does not exist. If you have questions about their certification status with Quantum, please contact:dl-certiedquantumserviceproviders@quantum.com.

Quantum的旗舰斯托卡雷卡服务竞争力占据竞争力，我们认为价格反映了Quantum的StorageCare服务提供的价值。没有未经授权的服务提供商可以为您提供全球覆盖范围，深度技术专长和安心。如果出现关键或独特的产品问题，则未经授权的服务提供商无法访问量子的维持和产品工程团队，让您处于可能的不可恢复状态。我们相信没有人比我们更好地了解量子资产，并且价格差异反映了价值差异。

Not really. Quantum does not sell replacement parts to unauthorized parties. Any parts USP have are likely procured on the gray market or are salvaged from retired systems. They most certainly will not have the latest firmware available. These spare parts have dubious origins and are not up to Quantum standards.